FAQs

Q.How do I set up/change/cancel an appointment?
A.You can call during office hours or leave message otherwise. You can email also.

Q.How can I get a prescription refilled? 
A.We can call it to your pharmacy once it is confirmed.We need at least 3 to 4 days notice. Prescriptions can not be called over the weekends or after 5 pm on weekdays.

Q.How can I find out results to my tests? 
A.We usually call abnormal results to you.

Q.What do I do in an emergency? 
A.Call 911.

Q.Who should I contact if I get sick after office hours or on weekends? 
A.Call the answering service-281 444 8331 or call 281 357 5700 and follow the instructions, the physician coverage will direct you subsequently. If it is emergency call 911.

Q. How do I make an appointment? 
A. Please call the office 281 357 5700 to request an appointment on weekdays between 8 AM to 5 PM. When you call, the scheduler will ask for the following information: 

  • Your name 
  • Your date of birth 
  • Brief description of the reason for the appointment 
  • Your Address 
  • Home and alternate (work) phone numbers 
  • Your primary physician or health care provider, and whether or not you would like us to send a report of your visit to that provider 
  • Your Insurance or HMO information

Q. Do I have to make payment at the time of my visit?
A. Payment is expected at the time of your visit for any co-payment/co-insurance amount, plus any deductible. If you do not have insurance or if your insurance sends payments directly to you, then payment in full is due at each visit. If other arrangements are needed, please contact us at :(281)357-5700 and ask to speak with a patient account representative.

For your convenience, we accept VISA, MasterCard, Discover, Cash, or Check.

Should an overpayment occur on the deductible or percentage amounts charged, we will apply a credit to your account. If you have an appointment within the next 60 days, the credit is applied to your account and can be used at that visit. If no further appointments are needed a refund check for the credit amount will be mailed to you. 

You will also be asked to make a payment on any outstanding balance at the time of your visit. Patient balances after insurance processing is due within 30 days.

We have professional billing and patient account representatives available to answer any questions you may have regarding your account. 

NSF (non-sufficient funds) checks are sent for collection. A service fee of up to $40.00 is charged on all returned checks in addition to the amount of the check.

Call us: (281) 357-5700
Email: [email protected]